F.A.Q. – Frequently Asked Questions
Our most frequently asked jewelry questions.
General MerchandiseLoose DiamondsGuarantees & RepairsSizing & EngravingContact & LocationEngagement Rings
Returns and Refunds
Q: What is your exchange policy?
A: We will gladly exchange anything purchased at The Diamond Center within 90 days or offer a 30 day money back guarantee.
Q: Do you buy back jewelry purchased from The Diamond Center?
A: Contact us to learn more.
Q: Do you refund custom or special orders?
A: Custom and special orders are non-refundable.
Shipping and Payments
Q: What shipping options to you offer?
A: We use the following carriers and methods:
— FREE Ground® Shipping – We offer FREE shipping on every order. Adult Signature Required on all high-value purchases.
- Please note that most orders will require 5-7 business days processing time. Please call (608) 752-8003 for details.
- We do not ship outside of the United States.
- Process and shipping time may increase during the holidays!
Q: What forms of payments do you accept?
A: Visa • MasterCard • Discover • American Express
Gift Cards
Q: I received a gift card, how can I use it?
A: The Diamond Center gift cards can only be redeemed in-store at either of our locations in Janesville and Madison, WI.
Jewelry Financing
Q: Do you offer financing on your jewelry?
A: YES! The Diamond Center has built a relationship with Wells Fargo to bring the best products and special financing options with approved credit together in one place. View our financing options here and apply for credit today!
Q: Wells Fargo not right for me?
A: We have additional financing options available in store only. Stop in to talk with one of our talented sales members!
Designer Jewelry
Q: Do you offer jewelry from Top Designers?
A:The Diamond Center has the exclusive jewelry designers you would normally need to travel to a larger city to find. It’s all right here at The Diamond Center! Browse some of our top designers here.
Q: Can I use The Diamond Center Rewards towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our Diamond Center Rewards here.
Q: Can I use Santa Money towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our Santa Money here.
Q: I am looking for jewelry from a designer you don’t list on your website. Are you still able to get it?
A: Please contact our sales representatives and we would be more than happy to see if we can help!
Diamond ?’s
Q: Do you have diamonds on display?
A: The Diamond Center has more diamonds on display than any other jewelry store in Wisconsin!
Q: How much does a diamond cost?
A: As a locally owned jewelry store, we set our own standards of excellence for quality and service. When you’re shopping for gems and diamonds, make sure you compare cut, color, clarity, carat weight and treatments of Gemstones from one store to the next. If you’re comparing exact qualities, The Diamond Center is sure to have the best price! Contact our sales representatives today to learn more.
Q: Do you sell loose diamond off your website?
A: No, we do not sell loose diamonds online. All of our loose diamonds must be purchased with a sales person in store.
Diamond Quality - The 4Cs
Q: What are diamond weights?
A: Diamond carat weight is the measurement of how much a diamond weighs. A metric “carat” is defined as 200 milligrams. Learn more about diamond weights here.
Q: What does diamond color and clarity mean?
A: In most diamonds, the term diamond color grade actually refers to the absence of color. The less color in the stone, the more desirable and valuable it is. Some of these differences are not visible to the naked eye, but directly impact the overall quality and price of the stone.
Diamond clarity grade measures the amount, size and placement of internal ‘inclusions,’ and external ‘blemishes.’ Grades run from ‘Flawless,’ with virtually no imperfections, to ‘Included,’ which contain a significant number of imperfections. Learn more about diamonds here.
Q: What makes a diamond sparkle?
A: Diamond Cut Grade does not refer to a diamonds shape, but to the proportion and arrangement of its facets and the quality of workmanship. The amount of brilliance, sparkle and fire in a diamond is determined by cut. Grades range from ‘Excellent’ to ‘Poor.’
Q: What is the best clarity of a diamond?
A: Flawless (FL) No inclusions and no blemishes visible under 10x magnification. The GIA Diamond Clarity Scale has 6 categories, some of which are divided, for a total of 11 specific grades. Learn more about the 4Cs here.
Lifetime Guarantee
Q: What does your Lifetime Warranty include ?
A: It is well known that the best things in life are quite often, FREE. That is why our free lifetime warranty is at the top of our “BEST” list. We’ve even done away with those required six-month Inspections!
Our warranty services ALWAYS include:
- FREE Diamond/Gemstone Replacement
- FREE Prong Work
- FREE Head Replacement
- FREE Ring Sizing
- FREE Ring Polishing I Rhodium Plating
- FREE Exclusive Bridal Package with over $5000 in Savings (For Engagement Ring Purchases)
To learn more about our free lifetime warranty, click here.
Jewelry Warranties
Q: Do you provide a warranty with my jewelry purchase?
A: Yes, all The Diamond Center jewelry comes with our FREE Lifetime Warranty! To learn more about our free lifetime warranty, click here.
Q: Should I also insure my jewelry through my insurance company?
A: Yes, it is always a good idea to insure your high end jewelry with your insurance company in case of theft or loss of the item.
Q: Can I buy a warranty later?
A: Our Lifetime Warranty is always FREE.
Q: Do you replace lost jewelry?
A: No. If you completely lost the item it is not covered under our lifetime warranty. We will replace lost diamonds or gemstones if they have fallen out and can not be found, but if the entire piece of jewelry is gone or missing, it is not covered. Please insure your high end jewelry with your insurance company in case of theft or loss of the item.
Jewelry Repairs
Q: I bought my jewelry from one of your stores and moved away, can I mail it to you for repairs?
A: Yes! Please contact your sales person (or our store manager) to arrange shipping your jewelry back to us. We will need to look up your purchase in our system and have a note of exactly you need done to the piece. Click here to contact your sales person or call our store here.
(*please note we only ship within the US)
Q: Do you provide jewelry repairs?
A: Yes. We have a team of talented goldsmiths at both our Janesville and Madison locations. All jewelry repairs are done in-house, we never ship out your jewelry! Some common repairs we provide are; ring resizing, soldering rings together, prong/head replacement, shank replacement, rhodium plating, polishing and more.
Q: Do you do repairs on jewelry not purchased at The Diamond Center?
A: Yes, bring it on in!
Q: How much does it cost to repair jewelry?
A: All jewelry pieces are different, so cost for repairs can vary. To get an accurate quote please bring in your piece for our staff to look at!
Sizing Rings
Q: Can I get my ring resized at The Diamond Center?
A: Yes! Whether your ring is from The Diamond Center or not, our in-house goldsmiths can resize it.
We ALWAYS recommend having your significant other stop in store to have their finger sized before purchasing the ring to avoid extra bending/expanding being done on the ring.
Q: When should I resize my ring?
A: Your fingers will change slightly in size due to environmental factors, weather, aging, and more. Here are some key signs of when you should get your ring resized: finger swelling, pain, redness, it is very difficult to remove or if it falls off when shaking your hand.
Q: Can I resize the same ring multiple times?
A: Yes, however it is not recommended. It can weaken the structure of the ring the more you bend the metal.
Q: What rings can not be resized?
A: There are certain types of rings that we can not resize, to be sure we always recommend bringing your ring in for our staff to see in person. One reason is that your ring is made from an unconventional metal such as resin, ceramic, jade, or wood. There are also some eternity bands or rings with a complex band design that can not be resized without disrupting the design. Lastly, if you are trying to size the ring up/down too many sizes (usually 2 or more) because it can cause stones to pop out or metal to be bent/stretched too much.
Q: Can you cut my ring off my finger?
A: Yes, if you can not get your ring off your finger we can cut it off in store for you.
Engraving
Q: Can I engrave something I purchased at The Diamond Center?
A: Yes! As long as the jewelry piece purchased has the space for it, we will engrave it for free.
Q: Can I bring in something that was not purchased from The Diamond Center to be engraved?
A: Yes, you can bring in any piece to be engrave as long as it will fit into our engraving machine. If the piece was not purchased from The Diamond Center there will be an engraving fee.
Business Information
Q: Where are your stores located?
A: The Diamond Center is only located in Janesville and Madison Wisconsin. Click here to view our addresses.
Q: How can I get in contact with someone at your store?
A: To get in contact with a specific employee, you can view our staff directory page here. To get our general contact information or ask a question to our Live Chat, click here.
The Diamond Center Specific
Q: What designer rings do we sell?
A: We sell engagement rings from designers like Hearts On Fire, Simon G, Gabriel & Co., Ritani, and Scott Kay
Q: Can I bring in my own diamond/colored stone to put in an engagement ring?
A: Yes! Our in-house goldsmith team can take your center stone and put it into one of our ring mountings.
Q: Do you sell engagement rings online?
A: Yes, we do have a few options online that you can purchase. Please note: Many of the engagement rings we sell online are labeled as “semi-mount engagement rings” meaning they DO NOT include a center diamond. The main center diamond will have to be purchased in store separately. If the ring is labeled “complete engagement ring” it includes the center diamond in the price.
Q: Can you make me a custom engagement ring?
A: Yes, we do offer custom designed rings and jewelry! Schedule an appointment in store with one of our talented sales members and they will show you what the custom ring process is like.
Q: Can I add engraving on my ring?
A: Yes, we can add an engraved message to your ring (message length will be determined by the space available on that specific ring).
General Engagement Ring Questions
Q: What if I don’t know my partners ring size?
A: We always recommend having your partner stop in store to “browse” and be sized by our staff so we can be 100% sure the correct size is being ordered. If that is not an option for you, we recommend just buying the ring in the stock size we have in store. That way if it does not fit after you propose, you can bring that ring back in to return, we will size their finger, and special order the specific ring size you need. (Again, we do not take returns on special orders, which is why it is important to get the ring size correct before anything is ordered!)
Q: Does the main stone (center stone) in my ring have to be a diamond?
A: No. While diamonds are the most common center stones for engagement rings, you can put any gemstone you want in the center. Please keep in mind some gemstones are “softer” than others and can break/become damaged a lot easier. If your spouse intends on wearing their ring every day, be sure to choose a gemstone that is high on the gemstone hardness scale.
Q: How often should I bring my ring in for a cleaning/inspection?
A: At The Diamond Center we do not require inspections to keep your warranty, it is always free! However it is still recommended that you bring your ring in for a cleaning/inspection at least once a year to keep it clean and in tip top shape!
CONTACT OUR CERTIFIED JEWELRY STAFF TODAY!
HAVE A QUESTION? WE CAN HELP!
The Diamond Center – Janesville
3515 Milton Avenue
Janesville, WI 53545
P: (608) 752-8003
The Diamond Center – Madison
509 S. Gammon Road
Madison, WI 53719
P: (608) 833-3377
