F.A.Q. – Frequently Asked Questions
Our most frequently asked jewelry questions.
Our most frequently asked jewelry questions.
Returns and Refunds
Q: What is your exchange policy?
A: We will gladly exchange anything purchased at The Diamond Center within 90 days or offer a 30 day money back guarantee.
Q: Do you buy back jewelry purchased from The Diamond Center?
A: Contact us to learn more.
Q: Do you refund custom or special orders?
A: Custom and special orders are non-refundable.
Shipping and Payments
Q: What shipping options to you offer?
A: We use the following carriers and methods:
— FREE Ground® – We offer FREE Ground on every order, delivered in approximately 5-7 business days. Adult Signature Required.
— FREE Standard Overnight® – All orders $1,000 and above within the contiguous U.S from shipping date. Adult Signature Required.
Please note most orders will require processing time of 5-7 business days. Please call (608) 752-8003 for details. Any order placed after 3PM CST Monday – Friday will not be processed until the next business day. Click here to learn more about shipping.
Q: What forms of payments do you accept?
A: Visa • MasterCard • Discover • American Express
Q: Do you offer financing on your jewelry?
A: YES! The Diamond Center has built a relationship with Wells Fargo and Heights Financial to bring the best products and special financing options with approved credit together in one place. View our financing options here and apply for credit today!
Q: Which jewelry financing option is right for me?
A: We have two financing options available . If you are not sure which option to choose, we suggest trying Wells Fargo first, and if you are not approved, then apply to Heights Financial.
Q: Do you offer jewelry from Top Designers?
A:The Diamond Center has the exclusive jewelry designers you would normally need to travel to a larger city to find. It’s all right here at The Diamond Center! Browse some of our top designers here.
Q: Can I use Diamond Center Rewards towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our DC Rewards here.
Q: Can I use Santa Money towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our Santa Money here.
Q: I am looking for jewelry from a designer you don’t list on your website. Are you still able to get it?
A: Please contact our sales representatives and we would be more than happy to see if we can help!
Q: Do you have diamonds on display?
A: The Diamond Center has more diamonds on display than any other jewelry store in Wisconsin!
Q: How much does a diamond cost?
A: As a locally owned jewelry store, we set our own standards of excellence for quality and service. When you’re shopping for gems and diamonds, make sure you compare cut, color, clarity, carat weight and treatments of Gemstones from one store to the next. If you’re comparing exact qualities, The Diamond Center is sure to have the best price! Contact our sales representatives today to learn more.
Diamond Quality - The 4Cs
Q: What are diamond weights?
A: Diamond carat weight is the measurement of how much a diamond weighs. A metric “carat” is defined as 200 milligrams. Learn more about diamond weights here.
Q: What does diamond color and clarity mean?
A: In most diamonds, the term diamond color grade actually refers to the absence of color. The less color in the stone, the more desirable and valuable it is. Some of these differences are not visible to the naked eye, but directly impact the overall quality and price of the stone.
Diamond clarity grade measures the amount, size and placement of internal ‘inclusions,’ and external ‘blemishes.’ Grades run from ‘Flawless,’ with virtually no imperfections, to ‘Included,’ which contain a significant number of imperfections. Learn more about diamonds here.
Q: What makes a diamond sparkle?
A: Diamond Cut Grade does not refer to a diamonds shape, but to the proportion and arrangement of its facets and the quality of workmanship. The amount of brilliance, sparkle and fire in a diamond is determined by cut. Grades range from ‘Excellent’ to ‘Poor.’
Q: What is the best clarity of a diamond?
A: Flawless (FL) No inclusions and no blemishes visible under 10x magnification. The GIA Diamond Clarity Scale has 6 categories, some of which are divided, for a total of 11 specific grades. Learn more about the 4Cs here.
Q: What does your Lifetime Warranty include ?
A: It is well known that the best things in life are quite often, FREE. That is why our free lifetime warranty is at the top of our “BEST” list. We’ve even done away with those required six-month Inspections! To learn more about our free lifetime warranty, click here.
Q: Do you provide a warranty with my jewelry purchase?
Q: How does your warranty work?
Q: Can I buy a warranty later?
Q: Do you replace lost jewelry?
Q: I bought my jewelry from one of your stores and moved away, can I mail it to you for repairs?
Q: Do you provide jewelry repairs?
Q: Do you do repairs on jewelry no purchased at the Diamond Cenmter?
A: yes, bring it on in!
Q: How much does it cost to repair jewelry?
The Diamond Center – Janesville
3515 Milton Avenue
Janesville, WI 53545
P: (608) 752-8003
The Diamond Center – Madison
509 S. Gammon Road
Madison, WI 53719
P: (608) 833-3377