At The Diamond Center, we want you to shop with confidence. We offer FREE shipping on all orders, an easy 30-day money-back guarantee, and a 90-day exchange policy. Plus, all our jewelry is backed by our unconditional Lifetime Warranty!
If you have any questions, feel free to contact us at (608) 752-8003 (Janesville) or (608) 833-4500 (Madison).
We take great care in packaging and shipping your jewelry.
Shipping Options
Need it faster? Call us at (608) 752-8003 for in-store pick up options. You may also contact our Marketing Department online with your name and item details.
Tracking Your Order
Once your item has shipped, you will receive an email with a tracking number to monitor your package in real time.
Lost or Damaged Packages
We fully insure all shipments. If your package is lost or damaged in transit, please contact us immediately, and we will assist you with a claim.
We want you to love your jewelry! If you’re not completely satisfied, we offer a 30-Day Money-Back Guarantee along with the following:
FREE Lifetime Warranty
How to Start a Return
Contact our Marketing Department with your name and item details within 30 days of purchase. We will provide return instructions.
Return Guidelines
📍 In-store returns: You may also return your purchase in person at our Janesville or Madison locations.
Trade-In Policies
You can trade in any diamond or gold chain purchased from us and we will give you full price towards any new piece of jewelry in store. That’s why it is THE BEST TRADE-IN POLICY around.
We proudly stand behind our craftsmanship with a FREE Lifetime Warranty—no inspections required!
💎 FREE Diamond & Gemstone Replacement
💎 FREE Prong Work & Head Replacement
💎 FREE Ring Sizing
💎 FREE Ring Polishing & Rhodium Plating
💎 FREE Exclusive Bridal Package ($5,000+ in Savings on Engagement Rings!)
🔗 Learn more about our Lifetime Warranty here.
📌 Pro Tip: We recommend insuring your jewelry for theft or loss through your insurance company or call us to learn about our Jewelers Mutual Insurance options.
Our expert goldsmiths provide professional, in-house jewelry repairs at both our Janesville and Madison locations.
✔ Ring Resizing
✔ Soldering Rings Together
✔ Prong & Head Replacement
✔ Shank Replacement
✔ Rhodium Plating & Polishing
🔗 Click here to learn more about our Jewelry Repair Services.
If you purchased from us but have moved away, you can mail in your jewelry for repairs!
Contact your sales representative or store manager to arrange shipping.
Call us at (608) 752-8003 (Janesville) or (608) 833-4500 (Madison)
Visit us in-store or email us for personalized support.
Returns and Refunds
Q: What is your exchange policy?
A: We will gladly exchange anything purchased at The Diamond Center within 90 days or offer a 30 day money back guarantee.
Q: Do you buy back jewelry purchased from The Diamond Center?
A: Contact us to learn more.
Q: Do you refund custom or special orders?
A: Custom and special orders are non-refundable.
Shipping and Payments
Q: What shipping options to you offer?
A: We use the following carriers and methods:
— FREE Ground® Shipping – We offer FREE shipping on every order. Adult Signature Required only on high-value purchases.
Q: What forms of payments do you accept?
A: Visa • MasterCard • Discover • American Express
Gift Cards
Q: I received a gift card, how can I use it?
A: The Diamond Center gift cards can only be redeemed in-store at either of our locations in Janesville and Madison, WI.
Jewelry Financing
Q: Do you offer financing on your jewelry?
A: YES! The Diamond Center has built a relationship with Wells Fargo to bring the best products and special financing options with approved credit together in one place. View our financing options here and apply for credit today!
Q: Wells Fargo not right for me?
A: We have additional financing options available in store only. Stop in to talk with one of our talented sales members!
Designer Jewelry
Q: Do you offer jewelry from Top Designers?
A:The Diamond Center has the exclusive jewelry designers you would normally need to travel to a larger city to find. It’s all right here at The Diamond Center! Browse some of our top designers here.
Q: Can I use The Diamond Center Rewards towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our Diamond Center Rewards here.
Q: Can I use Santa Money towards Top Designer Jewelry?
A: Branded designer jewelry and loose diamonds are redeemable at half of the face value. Learn more about our Santa Money here.
Q: I am looking for jewelry from a designer you don’t list on your website. Are you still able to get it?
A: Please contact our sales representatives and we would be more than happy to see if we can help!
Lifetime Guarantee
Q: What does your Lifetime Warranty include ?
A: It is well known that the best things in life are quite often, FREE. That is why our free lifetime warranty is at the top of our “BEST” list. We’ve even done away with those required six-month Inspections!
Our warranty services ALWAYS include:
To learn more about our free lifetime warranty, click here.
Jewelry Warranties
Q: Do you provide a warranty with my jewelry purchase?
A: Yes, all The Diamond Center jewelry comes with our FREE Lifetime Warranty! To learn more about our free lifetime warranty, click here.
Q: Should I also insure my jewelry through my insurance company?
A: Yes, it is always a good idea to insure your high end jewelry with your insurance company in case of theft or loss of the item.
Q: Can I buy a warranty later?
A: Our Lifetime Warranty is always FREE.
Q: Do you replace lost jewelry?
A: No. If you completely lost the item it is not covered under our lifetime warranty. We will replace lost diamonds or gemstones if they have fallen out and can not be found, but if the entire piece of jewelry is gone or missing, it is not covered. Please insure your high end jewelry with your insurance company in case of theft or loss of the item.
Jewelry Repairs
Q: I bought my jewelry from one of your stores and moved away, can I mail it to you for repairs?
A: Yes! Please contact your sales person (or our store manager) to arrange shipping your jewelry back to us. We will need to look up your purchase in our system and have a note of exactly you need done to the piece. Click here to contact your sales person or call our store here.
(*please note we only ship within the US)
Q: Do you provide jewelry repairs?
A: Yes. We have a team of talented goldsmiths at both our Janesville and Madison locations. All jewelry repairs are done in-house, we never ship out your jewelry! Some common repairs we provide are; ring resizing, soldering rings together, prong/head replacement, shank replacement, rhodium plating, polishing and more.
Q: Do you do repairs on jewelry not purchased at The Diamond Center?
A: Yes, bring it on in!
Q: How much does it cost to repair jewelry?
A: All jewelry pieces are different, so cost for repairs can vary. To get an accurate quote please bring in your piece for our staff to look at!
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